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Return Policy

Thank you for your purchase. We hope you are happy with your purchase. Unfortunately, we do not accept returns. However, we will try to work with you to find another solutions to the problem. 

RETURNS

All returns must be postmarked within ___ days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

We do not accept returns. 

REFUNDS

We want to keep our customers satisfied and will work with you on solving any problem that arises. In some cases, we are happy to offer a refund. If a refund is the route we take, they may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items/situations can returned/refunded/exchanged:

•Gift Cards can be refunded to the original buyer within 60 days of purchase

•We will consider an exchange if a mistake happens while checking out.

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

  • A 10% restocking fee will be charged for all exchanges 

  • If a purchase was accidentally made, you must contact us within 20 minutes of the purchase and we will exchange the product for the correct item, or refund you

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

503.470.1593

kassaundra@rootedremedies.co

Shipping Policy

 If you have any questions, please contact our customer service team on 503.470.1593 or kassaundra@rootedremedies.co

SHIPPING OPTIONS & DELIVERY COSTS

We offer flat fee shipping of $8, through USPS first-class shipping. When the order exceeds the weight for that option, we will automatically upgrade to priority-mail at no extra cost to you. 

ORDER PROCESSING TIME
All orders are dispatched the Monday following you purchase. Occasionally, they will be dispatched sooner, but no later. 

DELIVERY ADDRESSES & P.O. BOXES
Please note that we are unable to modify the delivery address once you have placed your order.
We do ship to P.O. boxes

INTERNATIONAL ORDERS
Your package may be subject to import duties and taxes. You, as the customer, are responsible
for paying those fees. We recommend that you check with your local customs office before
placing an order on our website as these fees can sometimes be significant and we are unable
to calculate these for you.

TRACKING YOUR ORDER
Once your order has been dispatched, we will send you a confirmation email with tracking
information. You will be able to track your package directly on the carrier’s website.

RETURNS, REFUNDS, & EXCHANGES
We want you to be completely happy with your purchase - please read our return & refund
policy for detailed information about our processes.